Privacy Policy

Last Updated: December 2024

1. Information We Collect

1.1 Personal Information

• Account information (name, email address, phone number)
• Family member information (for parental control features)
• Profile pictures and contact details
• Payment information (processed securely through third-party providers)

1.2 Location Data

• Real-time location coordinates (with explicit consent)
• Location history for safety tracking
• Geofencing data for safe zone alerts

1.3 Device Information

• Device type, operating system, and app version
• App usage patterns and screen time data
• Device settings and permissions
• Network information and IP address

1.4 Content Data

• App usage logs and activity reports
• Blocked content and filtering preferences
• Communication logs (for family messaging features)
• Emergency contact information

2. How We Use Your Information

2.1 Core Services

• Provide parental control and monitoring features
• Enable real-time location tracking and safety alerts
• Filter inappropriate content and manage screen time
• Facilitate family communication and emergency contacts

2.2 Safety and Security

• Detect and prevent cyberbullying and harmful content
• Send emergency alerts and notifications
• Monitor app performance and security threats
• Comply with legal requirements and safety regulations

2.3 Service Improvement

• Analyze usage patterns to improve app functionality
• Develop new features based on user needs
• Provide customer support and technical assistance
• Send important updates and security notifications

3. Data Protection and Security

3.1 Encryption

All data is encrypted using industry-standard 256-bit encryption both in transit and at rest. Your personal information is protected with military-grade security measures.

3.2 Access Controls

• Strict access controls limit who can view your data
• Multi-factor authentication for administrative access
• Regular security audits and penetration testing
• Employee training on data protection best practices

3.3 Data Storage

Your data is stored on secure, encrypted servers with redundant backups. We use leading cloud providers that comply with international security standards.

4. Information Sharing

4.1 We Do NOT Share Your Data With:

• Third-party advertisers or marketing companies
• Data brokers or analytics companies
• Social media platforms for advertising purposes
• Any entity for commercial purposes without explicit consent

4.2 Limited Sharing Only When:

• Required by law or legal process
• Necessary to protect user safety or prevent harm
• With your explicit consent for specific purposes
• With trusted service providers under strict confidentiality agreements

5. Children's Privacy

We take children's privacy extremely seriously. Our apps are designed with COPPA (Children's Online Privacy Protection Act) compliance in mind:

• Parental consent is required before collecting any data from children under 13
• We collect only the minimum necessary information for app functionality
• Parents have full control over their children's data
• Children's data is never used for advertising or marketing
• Parents can request deletion of their children's data at any time

6. Your Rights and Choices

6.1 Access and Control

• View and download your personal data
• Update or correct inaccurate information
• Delete your account and associated data
• Opt-out of non-essential data collection

6.2 Communication Preferences

• Control notification settings
• Opt-out of promotional communications
• Choose frequency of safety alerts
• Manage family sharing permissions

7. Data Retention

We retain your information only as long as necessary to provide our services:

• Account data: Until account deletion or 2 years of inactivity
• Location data: Maximum 30 days unless extended for safety features
• Usage logs: 90 days for security and performance monitoring
• Emergency data: As required by law or safety regulations

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Additional safeguards for sensitive data
• Regular compliance assessments

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications
• Email notifications to registered users
• Website announcements
• Updated policy posted on our website

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Legal Basis for Processing (GDPR)

For users in the European Union, we process your data based on:

• Consent: For optional features and marketing communications
• Contract Performance: To provide our family safety services
• Legitimate Interest: For security, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

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